Senior UX Researcher Cisco Systems

Tomorrow's world-class collaboration products are developed in-house at Cisco Lysaker and we are looking for someone to join our team.  

Are you a person who likes to get stuff done; enjoys exploring technology and is always looking for ways to improve it? Are you good at detecting what people need? Do functional and beautiful solutions pop into your head? Are you a leader? 

We are seeking an enthusiastic, result-oriented, Senior UX Researcher to fuel innovation through insights at Webex Devices. 

About us 

Cisco Norway is a global front-runner in developing collaboration and video conferencing solutions. Our Webex Devices development center at Lysaker houses 380 passionate engineers who design all parts of our products; from the industrial design and user experience to hardware and software. Our products transform workplaces, so teams can get stuff done. We take pride in our culture of innovation, inclusion and diversity. 

  
The job 

As a Senior UX Researcher, you will be the main authority on user insights across a portfolio of award-winning hardware and unique software experiences. Your goal is to establish as hared understanding of user needs within Webex Devices. Working within our Design department alongside our dedicated researchers and service designers you will drive strategic and tactical UX research across the portfolio. 

Our dream candidate: 

•  

  has at least 5 years of industry experience in a dedicated UX researcher role with similar responsibilities 

• has worked in agile teams

• can showcase their impact on commercialized products, hardware or software 

• has at least 3 years of relevant higher education in design or social sciences

• has solid qualitative research skills such as ethnographic methods, semi-structured interviews and moderated/un-moderated usability testing  

• has solid skills in planning and analyzing quantitative experience metrics, such as behavioral metrics, surveys and benchmarking 

• has strong verbal, visual and written communications skills 

What you will do: 

As the Senior UX Researcher you will bring perspective, question solutions and provide recommendations on a wide variety of projects.  Along your journey to grow site-wide compassion for users, you will be responsible for: 

• running important research efforts, with the freedom to choose your own approach 

• translating insights into awesome product ideas, measurable experience goals or prototypes 

• managing our framework and practice of evaluative testing and metrics as well as securing a consistent experience; quality over time 

• mentoring other UX researchers and fostering a culture of psychological safety and excellence 

• teaching qualitative methods to non-researcher colleagues 

• counselingthe leadership in early strategic efforts 

• balancing market research with strategic UX research to give a more complete picture of customers and users. 

Who you are: 

You are genuinely curious about people and are a good listener. You are happiest when talking to customers and end users, bringing (what do you mean by bringing) internal teams with you. You enjoy standing in front of people, telling an inspiring, visual story or running a high-energy workshop. You know how to inspire people from insight to action, and develop findings into products. You see things through, follow-up on implementation and do not give up easily. 

Preferably you are located in or moving to Oslo. You speak or are willing to learn Norwegian (which we will cover the costs for) and have a high proficiency in spoken and written English. 

Your opportunities - why Cisco? 

At Cisco we believe that happy people can make anything happen. Therefore, we strive to make sure that our people experience personal growth, a good work-life balance and security for the future. 

As Senior UX Researcher you can hone your skills through mentoring, training and conferences and join a Fortune 500 company. 

There is also enough wiggle room for you to develop your career however you would like. 

The Cisco brand opens a lot of doors. 

We offer flexibility. You can dodge the slushy weather outside from your home office, or pick the kids up early. We will upgrade your home office furniture and video experience (of course!).  

You will receive a competitive base salary, achieving even more through bonuses and stock. 

We offer a competitive combination of benefits including five days to dedicate to volunteer work, a day off on your birthday, six weeks of holiday, good pension benefits, insurances and- of course - free ice cream during warm summer days!