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Regional Manager, Customer Support Heli-One

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Heli-One has an opportunity for a Regional Manager, Customer Support based in Stavanger, Norway. This is a key role managing a team responsible for Heli-One’s customer relationships and supporting the execution of work in Heli-One’s operations in Norway, Poland and Stavanger.

KEY REPOSNIBILITIES:

  • Management of a team of Customer Support Officers in Norway, UK, Poland and Indonesia.
  • Customer management of MRO customers in Europe, Middle East, Africa & Asia including management of key accounts.
  • Coordination of company resources to deliver customer satisfaction and resolve issues.
  • Support of the production process by leading customer interactions, forecasting of customer demand and coordination with the company planning process.

We seek a dynamic individual with strong customer and commercial skills who is adept at developing productive customer relationship and capable of leading the team in order to deliver best-in-class customer service. The individual must be comfortable dealing with customers at Executive level as well as capable in handling smaller deals on a transactional basis. The person should have technical understanding and be comfortable handling technical issues between internal technical teams and customers. It is essential that the person has a continuous improvement mindset and seeks to continuously the raise the bar on processes and performance. The role is a key part of the customer-facing team comprising the Sales, Commercial & Customer Support functions.

EDUCATION:

University Degree in Business/Management, Engineering or equivalent education, training and experience.

EXPERIENCE:

10 Years minimum experience.

Aviation Maintenance industry experience essential, helicopter industry preferred

CERTIFICATIONS/SKILLS:

  • Strong customer and commercial skills.
  • Strong management skills and ability to lead a team in a dynamic environment.
  • Excellent listening, verbal and written communication, and presentation skills.
  • Excellent collaborative problem solving skills with an ability to implement solutions.
  • Demonstrated team player with excellent interpersonal skills

Fluent in English

Demonstrated success in alignment with CHC Values -- Agility, Collaboration, Innovation, Ownership, and Simplicity.




Adresse: Sola

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Heli-One, a division of CHC Helicopter Corporation, is the world´s largest independent helicopter company with over 250 helicopters and approximately 2.500 employees divided on 30 countries. With over fifty years experience Heli-One´s solutions are aimed at minimizing aircraft downtime, decreasing costs and increasing operational agility. From repair and overhaul to integrated logistics support, Heli-One does it all. We support aircraft that operate on every continent.

Les mer om Heli-One

Stillingsbeskrivelse

Heli-One has an opportunity for a Regional Manager, Customer Support based in Stavanger, Norway. This is a key role managing a team responsible for Heli-One’s customer relationships and supporting the execution of work in Heli-One’s operations in Norway, Poland and Stavanger.

KEY REPOSNIBILITIES:

  • Management of a team of Customer Support Officers in Norway, UK, Poland and Indonesia.
  • Customer management of MRO customers in Europe, Middle East, Africa & Asia including management of key accounts.
  • Coordination of company resources to deliver customer satisfaction and resolve issues.
  • Support of the production process by leading customer interactions, forecasting of customer demand and coordination with the company planning process.

We seek a dynamic individual with strong customer and commercial skills who is adept at developing productive customer relationship and capable of leading the team in order to deliver best-in-class customer service. The individual must be comfortable dealing with customers at Executive level as well as capable in handling smaller deals on a transactional basis. The person should have technical understanding and be comfortable handling technical issues between internal technical teams and customers. It is essential that the person has a continuous improvement mindset and seeks to continuously the raise the bar on processes and performance. The role is a key part of the customer-facing team comprising the Sales, Commercial & Customer Support functions.

EDUCATION:

University Degree in Business/Management, Engineering or equivalent education, training and experience.

EXPERIENCE:

10 Years minimum experience.

Aviation Maintenance industry experience essential, helicopter industry preferred

CERTIFICATIONS/SKILLS:

  • Strong customer and commercial skills.
  • Strong management skills and ability to lead a team in a dynamic environment.
  • Excellent listening, verbal and written communication, and presentation skills.
  • Excellent collaborative problem solving skills with an ability to implement solutions.
  • Demonstrated team player with excellent interpersonal skills

Fluent in English

Demonstrated success in alignment with CHC Values -- Agility, Collaboration, Innovation, Ownership, and Simplicity.




Adresse: Sola

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