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Stillingsannonse

Continuous Service Manager (CSM), P&M Continuous Services TietoEVRY

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TietoEVRY creates digital advantage for businesses and society. We are a leading digital services and software company with local presence and global capabilities.

 

To be a global player, we need to think big (of course). We always optimize for scalable and global solutions. We lead change in an inspiring way and go the extra mile when it is required.

Our services and solutions help our customers to transform business through IT. We provide full IT life-cycle services like consulting, system integration, application management and development, outsourcing, hosting and industry specific packaged solutions including core banking, payments, e-banking, cards, capital markets and wealth. Our digital multichannel customer services like front-end and mobility provide a solid platform for growth efficiently in the competitive financial services industry.

The Payment and Messaging unit experiences increased demand for our software solutions and are recruiting technical experts, to work with existing and new customers. Our Banking sector key customers include many of the Norwegian Banks, many Swedish banks like Swedbank and Handelsbanken, but also banks outside Nordics like Luminor and Royal Bank of Scotland and Royal Bank of Scotland.

 

We always put our mission first and work together as a team. We care for each other, encourage each other and proactively help each other to succeed. We appreciate diversity and use our different strengths to grow together.

 

To become a global player is hard. Really hard. But even though our mission is real, we don’t take ourselves too seriously. We appreciate craziness, self-distance and a good laugh. We like what we do, we like each other, and we energize the journey by having fun along the way.

 

 

How we work 

We have high ambitions – and we want to be in the forefront of technology. At TietoEVRY, we are passionate about creative solutions and we are always curious to see what next digital break through will be.  Since technology is perishable, our way of working is agile, which requires you to be able to be forward thinking. 

 

 

Are you the one we are looking for? 

Since we are so customer focused, you need to be service-minded, have a positive attitude and a good sense of quality. We make rapid changes at TietoEVRY which requires you to be flexible, independent and motivated by results. You are driven by the will to develop and constantly improve. CSM (Continuous Service Manager) In Financial Services Solution will be responsible for managing the ITSM processes in accordance to ITIL best practices for all customers. He or she should be practitioner in the area, focused on core IT Service Management 

 

 

The range of activities and tasks to be undertaken by a CSM include: 

  • The Continuous service manager is responsible for managing customers in production; including follow up agreement, SLA fulfilment, profitability, quality and customer satisfaction of assigned continuous service(s) 

  • The Continuous service manager is responsible to make sure that we delivery the agreed services within the boundaries of the Service description and according to agreed SLA:s 

  • Prepare the necessary statistics for monthly service review meeting internally and with customers. 

  • Mobilizing the needed resources for customer deliveries in case of escalation. Facilitate and negotiate service improvements by driving Service management best-practice and ITIL process standardization. 

  • Assists Teams involved in ensuring consistent end-to-end application of the Service Management process across different customers 

  • Assists in identifying and planning for service Management process improvement 

  • Responsible for customer defect management during SIT/UAT and production phases. 

  • Escalates risks and issues through Customer Support manager to Product Services Management. 

  • Producing management reports as well as report analysis for all customer. 

  • Collecting and handling feedback and coordinating agreed improvement actions with Customer Support Manager/Delivery Manager 

  • The Continuous service manager reports the progress to the Delivery owner and they together prepare reports, corrective actions and other material needed in the decision making boards according to the Service governance process. 

 

 

We expect you to have: 

  • Passion for creating good customer dialogues and experience of "hands on" customer collaboration.

  • Curious mindset and to ambition to strive for good internal and external collaboration

  • Knowledge of systems like Jira, SM9.

  • Excellent written and oral English language skills. 

  • Good Excel and powerpoint presentation skills. 

  • Experience in working with European/Indian/global team and customers an added advantage 

 

We offer you 

  • A customer centric position in an organization with focus on scaling, continuous improvements and word-class software for the payment industry.

  • To work with the biggest banks in the Nordics, and be part of a team with a "growing" mindset.

  • Professionally challenging jobs in a dynamic industry, with great opportunities for growth.

  • An informal international work environment.

  • Highly skilled colleagues to learn from, both locally and globally.

  • An all-including culture characterized by commitment, knowledge and teamwork

  • A healthy work-life balance and a friendly, caring atmosphere.

 

 

Location 

Norway and India

 

 

Does it sound interesting? 

We welcome your application in the format of a personal letter and CV. 

We look forward to your application! 

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Bli kjent med TietoEVRY

TietoEVRY er et av de ledende IT-selskapene i Norden. Vår ambisjon er å gi mening og liv til informasjon gjennom ideer, teknologi og løsninger som skaper verdier for våre kunder og nytte for samfunnet vi lever i!

Vi fokuserer kontinuerlig på mangfold og oppfordrer spesielt kvinner til å søke stillinger hos oss. TietoEVRY kombinerer omfattende bransjekunnskap med en kundenær tilnærming. Vi kombinerer det store foretakets muskler med lokal tilstedeværelse for å hjelpe våre kunder med å realisere sitt fulle IT-potensiale.

 

Les mer om TietoEVRY

Stillingsbeskrivelse

TietoEVRY creates digital advantage for businesses and society. We are a leading digital services and software company with local presence and global capabilities.

 

To be a global player, we need to think big (of course). We always optimize for scalable and global solutions. We lead change in an inspiring way and go the extra mile when it is required.

Our services and solutions help our customers to transform business through IT. We provide full IT life-cycle services like consulting, system integration, application management and development, outsourcing, hosting and industry specific packaged solutions including core banking, payments, e-banking, cards, capital markets and wealth. Our digital multichannel customer services like front-end and mobility provide a solid platform for growth efficiently in the competitive financial services industry.

The Payment and Messaging unit experiences increased demand for our software solutions and are recruiting technical experts, to work with existing and new customers. Our Banking sector key customers include many of the Norwegian Banks, many Swedish banks like Swedbank and Handelsbanken, but also banks outside Nordics like Luminor and Royal Bank of Scotland and Royal Bank of Scotland.

 

We always put our mission first and work together as a team. We care for each other, encourage each other and proactively help each other to succeed. We appreciate diversity and use our different strengths to grow together.

 

To become a global player is hard. Really hard. But even though our mission is real, we don’t take ourselves too seriously. We appreciate craziness, self-distance and a good laugh. We like what we do, we like each other, and we energize the journey by having fun along the way.

 

 

How we work 

We have high ambitions – and we want to be in the forefront of technology. At TietoEVRY, we are passionate about creative solutions and we are always curious to see what next digital break through will be.  Since technology is perishable, our way of working is agile, which requires you to be able to be forward thinking. 

 

 

Are you the one we are looking for? 

Since we are so customer focused, you need to be service-minded, have a positive attitude and a good sense of quality. We make rapid changes at TietoEVRY which requires you to be flexible, independent and motivated by results. You are driven by the will to develop and constantly improve. CSM (Continuous Service Manager) In Financial Services Solution will be responsible for managing the ITSM processes in accordance to ITIL best practices for all customers. He or she should be practitioner in the area, focused on core IT Service Management 

 

 

The range of activities and tasks to be undertaken by a CSM include: 

  • The Continuous service manager is responsible for managing customers in production; including follow up agreement, SLA fulfilment, profitability, quality and customer satisfaction of assigned continuous service(s) 

  • The Continuous service manager is responsible to make sure that we delivery the agreed services within the boundaries of the Service description and according to agreed SLA:s 

  • Prepare the necessary statistics for monthly service review meeting internally and with customers. 

  • Mobilizing the needed resources for customer deliveries in case of escalation. Facilitate and negotiate service improvements by driving Service management best-practice and ITIL process standardization. 

  • Assists Teams involved in ensuring consistent end-to-end application of the Service Management process across different customers 

  • Assists in identifying and planning for service Management process improvement 

  • Responsible for customer defect management during SIT/UAT and production phases. 

  • Escalates risks and issues through Customer Support manager to Product Services Management. 

  • Producing management reports as well as report analysis for all customer. 

  • Collecting and handling feedback and coordinating agreed improvement actions with Customer Support Manager/Delivery Manager 

  • The Continuous service manager reports the progress to the Delivery owner and they together prepare reports, corrective actions and other material needed in the decision making boards according to the Service governance process. 

 

 

We expect you to have: 

  • Passion for creating good customer dialogues and experience of "hands on" customer collaboration.

  • Curious mindset and to ambition to strive for good internal and external collaboration

  • Knowledge of systems like Jira, SM9.

  • Excellent written and oral English language skills. 

  • Good Excel and powerpoint presentation skills. 

  • Experience in working with European/Indian/global team and customers an added advantage 

 

We offer you 

  • A customer centric position in an organization with focus on scaling, continuous improvements and word-class software for the payment industry.

  • To work with the biggest banks in the Nordics, and be part of a team with a "growing" mindset.

  • Professionally challenging jobs in a dynamic industry, with great opportunities for growth.

  • An informal international work environment.

  • Highly skilled colleagues to learn from, both locally and globally.

  • An all-including culture characterized by commitment, knowledge and teamwork

  • A healthy work-life balance and a friendly, caring atmosphere.

 

 

Location 

Norway and India

 

 

Does it sound interesting? 

We welcome your application in the format of a personal letter and CV. 

We look forward to your application! 

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