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Stillingsannonse

Service Manager for Cloud NCC

Søknadsfrist : 31.10.2021

We are building for the future – can you help us realize our IT roadmap?   

The construction industry is facing a development leap where the change agent is spelled digitalization. NCC is leading the way by developing our business and future proofing our IT platform. We are currently recruiting IT professionals who thrive on becoming important players in our digital transformation journey, taking construction to new heights through IT. 

Now we are looking for an IT Service Manager to be responsible for our Cloud services, overseeing all services, products and systems in scope, ensuring that business demands and agreed service levels are being met.

Group Function FinDOS

Successful candidate would join the Group function FinDOS (Finance & Development Operations) which leads NCC’s finances as well as strategy development and major change programs in the business. Within the Development & Operations part of the unit (DOS), we are 140+ employees. DOS is NCC’s development and delivery function for IT as well as operations development and research & innovation. We are a Nordic organization working together closely under one common management, guided by our values and Star Behaviors. Cooperation in- and between units is key for us to deliver value to NCC´s business areas, and therefore we are currently transforming FinDOS to an Agile mindset and way of working in Agile teams.

 

Your role  

In this role you will 

  • ensure that all processes required to deliver the services (incident, problem, service request) are efficiently managed and support procedures are followed and functioning according to defined processes and service level agreements  
  • define and manage requirements for external suppliers including follow-up on supplier performance through regular monitoring of the fulfilment of service levels & license and support agreements  
  • build strong customer relationships by providing fast and efficient problem-solving to every-day issues 
  • work closely with stakeholders to capture requirements and translate them into IT demands with clear business case and outlined value 
  • ensure that main service documentation is in place and up to date 
  • regularly conduct life-cycle management for owned assets and CIs, including hardware, software, licenses, and warranties. Ensure that CI relationships are accurate on all levels in CMDB 
  • continually identify and explore opportunities for service/ systems, - and business improvements incl. increase of automation capabilities 
  • contribute to forecast, budgeting and financial follow up  
  • constantly improve your products and services and provide feedback that helps to improve our overall ways of working. 

  

Your profile    

We believe that you have an academic degree or similar in IT and have good knowledge of work processes in large companies. You have several years of experience from a similar position. You are fluent in English and one of the Nordic languages, both verbally and written. Experience in ITIL and Agile processes are also an asset.  

You will be very important for us in our journey, that’s why we need you to    

  • have a good knowledge and experience of Cloud technologies   
  • be experienced with all IaaS and PaaS services in Azure  
  • Microsoft CAF knowledge   
  • be experienced of delivering Infrastructure products with and Agile setup  
  • have knowledge and experience in IT vendor management   
  • have extensive experience of outsourced delivery    
  • have excellent Stakeholder Management   
  • be experienced in budgeting and cost management for Cloud.    

To be successful in this position you as a person need to    

  • be a strong team player   
  • have a humble and servant attitude with passion to deliver and operate with high quality    
  • have a genuine interest in new technologies, business models, methods, and processes    
  • work well under pressure with strong level of self-leadership. 

 

 Additional information 

This position can be located in any of our major cities in the Nordics, but you will be working closely with our stakeholders located at our office in Stockholm, Sweden. The position may require some travelling within the Nordic countries, although we do apply a flexible way of working and strive to collaborate digitally as much as possible.

  

Contact and application  

If you have any questions, please contact DOS IT Competence Manager – Szilvia Schöffer, szisch@ncc.dk.  Please register your application and CV in English below. Selection will be ongoing. Last day to apply is  2021-10-31.  

Welcome with your application!    

Not of interest for you? - please feel free to recommend a friend.  

Les mer om stillingen, fakta og søknadsprosess

Bli kjent med NCC

I NCC er vi dristige nok til å tro at vi kan forandre verden til det bedre! Hver dag utfordrer vi oss selv til å skape en bedre morgendag og bærekraftige løsninger i toppsjiktet. Vi skal drive utviklingen, lytte, dele idéer og samarbeide.

En jobb hos oss krever at du bidrar til smarte løsninger, har gode samarbeidsevner og kan håndtere en rekke ulike utfordringer. Vi liker å se våre medarbeidere vokse og vi tror at man gjør det best i et kompetent og støttende miljø. Om du vil være med å bygge en bedre og mer bærekraftig fremtid er du velkommen til oss!

NCCs visjon er å fornye bransjen og levere de beste bærekraftige løsningene.

NCC er ett av Nord-Europas ledende bygg- og eiendomsutviklingsselskaper, med en omsetning på 57 milliarder SEK og rundt 16.500 medarbeidere (i 2018).

NCC opererer i hele Norden. NCC i Norge består av forretningsområdene NCC Building, NCC Infrastructure, NCC Industry og NCC Property Development.

Fokus på innovasjon - I NCC er innovasjon nøkkelen til å kunne skape de beste bærekraftige løsningene.

Les mer

Les mer om NCC

Stillingsbeskrivelse

We are building for the future – can you help us realize our IT roadmap?   

The construction industry is facing a development leap where the change agent is spelled digitalization. NCC is leading the way by developing our business and future proofing our IT platform. We are currently recruiting IT professionals who thrive on becoming important players in our digital transformation journey, taking construction to new heights through IT. 

Now we are looking for an IT Service Manager to be responsible for our Cloud services, overseeing all services, products and systems in scope, ensuring that business demands and agreed service levels are being met.

Group Function FinDOS

Successful candidate would join the Group function FinDOS (Finance & Development Operations) which leads NCC’s finances as well as strategy development and major change programs in the business. Within the Development & Operations part of the unit (DOS), we are 140+ employees. DOS is NCC’s development and delivery function for IT as well as operations development and research & innovation. We are a Nordic organization working together closely under one common management, guided by our values and Star Behaviors. Cooperation in- and between units is key for us to deliver value to NCC´s business areas, and therefore we are currently transforming FinDOS to an Agile mindset and way of working in Agile teams.

 

Your role  

In this role you will 

  • ensure that all processes required to deliver the services (incident, problem, service request) are efficiently managed and support procedures are followed and functioning according to defined processes and service level agreements  
  • define and manage requirements for external suppliers including follow-up on supplier performance through regular monitoring of the fulfilment of service levels & license and support agreements  
  • build strong customer relationships by providing fast and efficient problem-solving to every-day issues 
  • work closely with stakeholders to capture requirements and translate them into IT demands with clear business case and outlined value 
  • ensure that main service documentation is in place and up to date 
  • regularly conduct life-cycle management for owned assets and CIs, including hardware, software, licenses, and warranties. Ensure that CI relationships are accurate on all levels in CMDB 
  • continually identify and explore opportunities for service/ systems, - and business improvements incl. increase of automation capabilities 
  • contribute to forecast, budgeting and financial follow up  
  • constantly improve your products and services and provide feedback that helps to improve our overall ways of working. 

  

Your profile    

We believe that you have an academic degree or similar in IT and have good knowledge of work processes in large companies. You have several years of experience from a similar position. You are fluent in English and one of the Nordic languages, both verbally and written. Experience in ITIL and Agile processes are also an asset.  

You will be very important for us in our journey, that’s why we need you to    

  • have a good knowledge and experience of Cloud technologies   
  • be experienced with all IaaS and PaaS services in Azure  
  • Microsoft CAF knowledge   
  • be experienced of delivering Infrastructure products with and Agile setup  
  • have knowledge and experience in IT vendor management   
  • have extensive experience of outsourced delivery    
  • have excellent Stakeholder Management   
  • be experienced in budgeting and cost management for Cloud.    

To be successful in this position you as a person need to    

  • be a strong team player   
  • have a humble and servant attitude with passion to deliver and operate with high quality    
  • have a genuine interest in new technologies, business models, methods, and processes    
  • work well under pressure with strong level of self-leadership. 

 

 Additional information 

This position can be located in any of our major cities in the Nordics, but you will be working closely with our stakeholders located at our office in Stockholm, Sweden. The position may require some travelling within the Nordic countries, although we do apply a flexible way of working and strive to collaborate digitally as much as possible.

  

Contact and application  

If you have any questions, please contact DOS IT Competence Manager – Szilvia Schöffer, szisch@ncc.dk.  Please register your application and CV in English below. Selection will be ongoing. Last day to apply is  2021-10-31.  

Welcome with your application!    

Not of interest for you? - please feel free to recommend a friend.  

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Søknadsfrist : 31.10.2021

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