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Do you have solid skills in building customer relationships? Vestas

Viktig melding: Denne stillingen har utløpt / er ikke aktiv

Do you thrive in a varied role in communication with many different stakeholders? As a Customer Service Agent at Vestas you get to join a team of highly skilled colleagues dedicated to deliver significant business results within the global renewable energy sector.

Sales > SBU NCE > CCSM, Norway
Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We strive to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work.

The Service department is responsible for service, service sales and maintenance of the wind turbines within the Nordic countries. To accommodate our growth, we are looking to hire a new Customer Service Agent to the team in Trondheim.

The department has an open and informal culture, where teamwork and good communication is the key to our growth. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

Responsibilities

As CSA, you will be working closely with our Customer Managers, being the one handling the requests at the required service level and make sure we deliver according to the contract and meet customer expectations.

Your responsibilities will include, but is not excluded to:

  • Organize, structure and follow up with internal stakeholders on customer requests
  • Quote, negotiate and agree about execution and payment of repairs
  • Invoice and follow up on payment
  • Meetings internally with Vestas, ensuring effective communications with all relevant departments as well as meetings externally with customers requiring preparation, travel and follow-up on all progress
  • Handle multiple fixed, daily tasks concerning customer issues and secure that all customer communication is handled and registered in CRM
  • Contribute to the continuous improvement of both general work routines and formal procedures
  • Create service orders and instructions to service technicians and other parts of the service organization

Qualifications

On the professional level we believe you have:

  • Several years of experience from inbound customer service through phone or email
  • Experience from maintaining long-term customer relationships
  • Experience with CRM systems and ERP systems
  • High-level skills in MS Office
  • Excellent verbal and written communication skills in Norwegian and English

Competencies

On a personal level, we think you have/are:

  • A strong business drive and a service mindset, with a natural motivation towards giving the customer a great service experience
  • Self-driven and solutions oriented, motivated to find the route cause in issues
  • Working proactively towards continuous improvements, we think you like creating structure where it’s needed
  • Since we are a small team, we see you having a positive and flexible team-player approach to secure the daily workflow
  • Detail-oriented, organized and structured with a high focus on quality
  • Ability to cope with stress in a fast-paced dynamic environment

What we offer
Apart from a benefit package, as a Customer

Service Agent in Trondheim, Norway you will be where it all happens, in close relationship with our customers. You will become part of a smaller team of skilled and committed colleagues who are all enthusiastic about wind energy. Our atmosphere at the office is positive and prestige less, and people are prepared to support when needed. You will have the possibility to develop your skills and shape your role in an environment where no days are ever the same. At Vestas, you will have the opportunity to work in an exciting industry at a company that develop new technology and supervises the transition into green energy.

Additional Information

Please apply no later than 12th of August 2021. For questions about the position, please contact Recruiter Agnieszka Kaleniak, at +Logg inn for å se kontaktinformasjon 285 or Team Leader CSM Andre Juul Leirbekkhei, Norway at Logg inn for å se kontaktinformasjon




Adresse: Trondheim

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Vis alle 30.009 ledige stillinger

Vestas er en ledende aktør innen moderne energi og spesialist på vindkraft. Vestas i Kristiansand er Vestas-konsernets kompetansesenter på tunge komponenter til vindkraftanlegg, og leder den faglige virksomheten for fem støperier i konsernet. 270 ansatte fra 27 ulike nasjoner leverer i dag vitale vindmøllekomponenter i støpegods fra støperiet i Kristiansand, og i teknologivirksomheten designer toppkvalifiserte medarbeidere nye støperier og komponenter til neste generasjons vindturbiner.

Les mer om Vestas

Stillingsbeskrivelse

Do you thrive in a varied role in communication with many different stakeholders? As a Customer Service Agent at Vestas you get to join a team of highly skilled colleagues dedicated to deliver significant business results within the global renewable energy sector.

Sales > SBU NCE > CCSM, Norway
Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We strive to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work.

The Service department is responsible for service, service sales and maintenance of the wind turbines within the Nordic countries. To accommodate our growth, we are looking to hire a new Customer Service Agent to the team in Trondheim.

The department has an open and informal culture, where teamwork and good communication is the key to our growth. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

Responsibilities

As CSA, you will be working closely with our Customer Managers, being the one handling the requests at the required service level and make sure we deliver according to the contract and meet customer expectations.

Your responsibilities will include, but is not excluded to:

  • Organize, structure and follow up with internal stakeholders on customer requests
  • Quote, negotiate and agree about execution and payment of repairs
  • Invoice and follow up on payment
  • Meetings internally with Vestas, ensuring effective communications with all relevant departments as well as meetings externally with customers requiring preparation, travel and follow-up on all progress
  • Handle multiple fixed, daily tasks concerning customer issues and secure that all customer communication is handled and registered in CRM
  • Contribute to the continuous improvement of both general work routines and formal procedures
  • Create service orders and instructions to service technicians and other parts of the service organization

Qualifications

On the professional level we believe you have:

  • Several years of experience from inbound customer service through phone or email
  • Experience from maintaining long-term customer relationships
  • Experience with CRM systems and ERP systems
  • High-level skills in MS Office
  • Excellent verbal and written communication skills in Norwegian and English

Competencies

On a personal level, we think you have/are:

  • A strong business drive and a service mindset, with a natural motivation towards giving the customer a great service experience
  • Self-driven and solutions oriented, motivated to find the route cause in issues
  • Working proactively towards continuous improvements, we think you like creating structure where it’s needed
  • Since we are a small team, we see you having a positive and flexible team-player approach to secure the daily workflow
  • Detail-oriented, organized and structured with a high focus on quality
  • Ability to cope with stress in a fast-paced dynamic environment

What we offer
Apart from a benefit package, as a Customer

Service Agent in Trondheim, Norway you will be where it all happens, in close relationship with our customers. You will become part of a smaller team of skilled and committed colleagues who are all enthusiastic about wind energy. Our atmosphere at the office is positive and prestige less, and people are prepared to support when needed. You will have the possibility to develop your skills and shape your role in an environment where no days are ever the same. At Vestas, you will have the opportunity to work in an exciting industry at a company that develop new technology and supervises the transition into green energy.

Additional Information

Please apply no later than 12th of August 2021. For questions about the position, please contact Recruiter Agnieszka Kaleniak, at +Logg inn for å se kontaktinformasjon 285 or Team Leader CSM Andre Juul Leirbekkhei, Norway at Logg inn for å se kontaktinformasjon




Adresse: Trondheim

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