We are looking for an Inside Sales & Contracts Engineer to join our facility in Norway. You will Work alongside the External Sales team to build relationships with customers by the efficient turnaround of requests for technical quotations and conversion to orders. Once the order is received, you will be required to load this onto the system and provide exemplary levels of service in managing the order through to fulfilment. Focus will primarily be on products in handling all elements of the sales process from quotation, to order through to final delivery. Work with engineering, purchasing and manufacturing to ensure the customers’ requirements are met in full. Ensure that the customer is kept updated on order developments at all times whilst dealing with any issues in a proactive manner.
Key Responsibilities:
· Responsible for managing the Inside Sales & Contracts teams at a site, country or area based level
· Support the CSM or Country manager in defining the CS strategy and implementing this strategy locally
· Form part of the Customer Service Team and contribute as part of a wider peer group of TLs
· Form part of the site based Senior Management Leadership Team and contribute to monthly meetings
· Manage and maintain key customer relationships, including internal and external stakeholders
· Act as a point of escalation for customer queries, demonstrating the ability to handle complex problems and provide solutions
· Liaise with the external Sales teams to work collaboratively on customer issues
· Build relationships with technical, applications, finance and operations to form a cross functional team
· Ensure the CS team meet agreed KPIs for Quotation fulfilment, Order processing etc
· Ensure the team comply with Group policies
· Provide open communication and feedback to customers
· Highlight and drive cross selling opportunities within the team
· Capture all customer feedback and use this to drive improvements
· Integrate with other Rotork sites within a matrix structure
· Uses prescribed guidance or policies to analyse and resolve problems
· Receive a moderate level of guidance and direction. Be willing to accept delegated tasks from CSM
· Train new team members and conduct performance evaluations to identify development needs
· Well versed in the core systems, processes and procedures used by the CS team
· Keep the systems up to date to be able to obtain accurate forecasts of the orderbook output
You will likely have:
· Strong Customer Service experience - typically 2 years’ experience in relevant role involving basic concepts and procedures
· Basic Engineering or Technical knowledge
· Good communication skills, customer focused, strong multitasker and good at executing tasks
· High level of data input accuracy
· Ability to work independently and part of a wider team
· Ability to work under pressure
· Ability to approach challenges with a proactive mindset and find solutions to problems
· Experience in using ERP Systems (desirable)
· Degree or Engineering / Technical Qualification -entry level role or equivalent (desirable)
Adresse: Ågotnes
