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Stillingsannonse

Renewal Manager - Norway Cisco Systems

Søknadsfrist : Snarest

What You'll Do

The new Customer Experience Renewal Manager (RM) role is a highly transparent, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned portfolio of customer accounts/territory. RM's work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring solid understanding of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include

  • Develop knowledge base of end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts
  • Learn customer’s industry/business
  • Articulate Sales/BD/Renewals hand offs
  • Knowledgeable of Cisco's technology and what differentiates our products from competitors. Mentorship required on regular basis. Able to manage client needs with minimal direction
  • Executes renewal contracts for products and services on small accounts with low complexity
  • Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
  • Supervises quote creation progress to mitigate contract closure risks.
  • Conduct analysis and provides recommendations to the maximum value
  • Conduct process management and financial assessments to support renewals process
  • Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement
  • Supervise and reports state of customer relationships, pipeline, forecasts and new prospects
  • Assist Renewals team with ad hoc requests to meet customer need
  • Initiates the start of cross-functional relationships with Sales, BD and Operations

Who You'll Work With

This role resides in the Customer Experience organization, one of Cisco’s fastest-growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

Who You Are

  • You have 5+ years of sales (quota carrying) experience in the IT industry or equivalent industries
  • Strong communication skills, both written & spoken, in English and Norwegian
  • Expand knowledge of the customer environment, industry, market impact and Cisco footprint
  • You can implement policies for forecasting, data quality and accuracy
  • You'll build an understanding of Customer and Partners procurement processes
  • You have experience with CRM tools i.e. SFDC
  • You'll develop basic consultative selling skills
  • You love executing win-back strategies for inactive customers.

If you are looking for hands-on involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Les mer om stillingen, fakta og søknadsprosess

Cisco vil ha deg med på å videreutvikle neste generasjons internett!

 

Cisco ble etablert i 1984, året etter internett slik vi kjenner det i dag ble etablert. 

 

Nesten all trafikk på internett går i dag via routere og switcher fra Cisco. Vi er på mange måter limet som kobler mennesker nærmere hverandre, alt ved bruk av teknologi. Application networking, video, mobility, datacenter, security og Unified communications er bare noe av det Cisco driver med. Vi er overalt. I Kampala til Bangalore. Vi er der mennesker trenger å kommunisere.

 

Vi som jobber i Cisco kommer fra ulike bakgrunner, har forskjellige utdannelser og erfaringer med fellesnevneren at vi alle har en lidenskap for teknologi og setter våre kunder i sentrum.

 

Ved å sette fokus på inkludering og mangfold skaper vi en unik arbeidsplass som gir ansatte muligheter til å bli bedre kjent med andre kulturer, skikker og generelt få en bedre forståelse av verden rundt oss og internasjonale forhold.

 

Vår visjon er å forandre verden og hvordan vi arbeider, lever, leker and lærer. Enkelt og greit.

Les mer om Cisco Systems

Stillingsbeskrivelse

What You'll Do

The new Customer Experience Renewal Manager (RM) role is a highly transparent, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned portfolio of customer accounts/territory. RM's work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring solid understanding of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include

  • Develop knowledge base of end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts
  • Learn customer’s industry/business
  • Articulate Sales/BD/Renewals hand offs
  • Knowledgeable of Cisco's technology and what differentiates our products from competitors. Mentorship required on regular basis. Able to manage client needs with minimal direction
  • Executes renewal contracts for products and services on small accounts with low complexity
  • Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
  • Supervises quote creation progress to mitigate contract closure risks.
  • Conduct analysis and provides recommendations to the maximum value
  • Conduct process management and financial assessments to support renewals process
  • Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement
  • Supervise and reports state of customer relationships, pipeline, forecasts and new prospects
  • Assist Renewals team with ad hoc requests to meet customer need
  • Initiates the start of cross-functional relationships with Sales, BD and Operations

Who You'll Work With

This role resides in the Customer Experience organization, one of Cisco’s fastest-growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

Who You Are

  • You have 5+ years of sales (quota carrying) experience in the IT industry or equivalent industries
  • Strong communication skills, both written & spoken, in English and Norwegian
  • Expand knowledge of the customer environment, industry, market impact and Cisco footprint
  • You can implement policies for forecasting, data quality and accuracy
  • You'll build an understanding of Customer and Partners procurement processes
  • You have experience with CRM tools i.e. SFDC
  • You'll develop basic consultative selling skills
  • You love executing win-back strategies for inactive customers.

If you are looking for hands-on involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

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Søknadsfrist : Snarest

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  • OKT 30
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    10 STILLINGER UTLØPER I DAG – SISTE FRIST
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    2021
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