For one of our customers we're looking for Onsite Support Analyst Folk

• Provide second-line investigation and diagnosis.
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
• Escalate unresolved incidents and service requests within agreed timescales.
• Log incident and service request details per help desk procedures.
• Communicate with customer regarding incident progress.
• Ensure tickets are updated at all times until issues are resolved.
• Conduct customer satisfaction callbacks and surveys.
• Liaise with customers, other IT support groups and third-party providers when necessary.
• Perform staging of PCs.
• Maintain Global Asset Management database with updates related to the assigned hardware.
• Perform Install, Move, Add and Change tasks.
• Perform hardware and software maintenance and support.

• A bachelor or master’s degree in IT or relevant experience

• You are proactive and work in a structured way
• You are motivated to learn
• You work efficiently in both teams and independent 

Folk can offer:

• Interesting onshore and offshore positions all over Norway and abroad
• Good long-term opportunities with our clients
• Individual and adapted follow-up while on assignment
• Good career development opportunities in an interesting and innovative sector
• Competitive terms and conditions
• Sponsored training agreement with a nationwide chain of fitness centres
• Social events and pleasant tokens of appreciation throughout the year

We see possibilities in your competence!
In Folk, we work in accordance with our values: ethical, personal, enthusiastic and flexible.