-Norwegian & English speaking: Business to Consumer Amsterdam, The Netherlands

Purpose of the job
As a Customer Contact Representative in our B2C department you answer travel related questions from KLM's customers mainly by phone, but also per email. You suggest opportunities for them to fly with KLM and make the travel reservations or help them to solve their own specific problem while visiting the KLM website. You look for improvements in the process and take further action if needed.

Job description
1. Customer Services
You give general information, support and service in an effective way to customers and,
if applicable, travel agents in order to improve customer satisfaction.
2. Reservations & Sales
You give information to KLM's customers on flight fares, availability and schedules. You recognize sales leads and acts upon them. You explain advantages of the KLM product over competitive airlines and searches for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover for KLM.
3. Feedback
Provide feedback to KLM about the use of KLM.com and suggest improvements.
Profile
You are service minded and always looking for the best solutions. You have a middle vocational education work and perception level and an excellent command of English and Dutch. Preferably you have experience in working at a call centre and/or in a travel or airline related industry.

Training & rosters
The training will take place between 09:00 -17:30 from Monday to Friday for eight weeks. Due to training and coaching is fulltime availability during the first 3 months required. The work will be scheduled in a 24-7 roster Monday to Sunday. It is possible to influence your own working schedule. However, we cannot guarantee fixed times.

Recruitment process
To start up the recruitment process we are pleased to receive you English cv and motivation letter. A phone interview, online E assessment, security screening and a reference check will be part of the procedure.

Availability 24/7 for 40 hours per week
Language Norwegian, English
Start date 02-01-2014
Last date of application 06-12-2013
Salary 1825.00 Euro gross/month based on 40 hours per week.

Contact information
Apply for this position? - Please apply on www.cygnific.com, choose `join us' then `vacancies' and you will find the job vacancy and its online application form. For questions you can contact Cygnific recruitment by mail at recruitment@cygnific.com or by phone at 0031 20 201 3137
We are looking forward to your application!

Cygnific BV
PO Box 69359
1060 CK
Amsterdam
The Netherlands

Phone: 0031 20 201 3000