National Pen - Bilingual Customer Service Agent

Fantastic Opportunity to live and work in Ireland
Temporary Contract; National Pen, Ireland

Bilingual Customer Service Agent
The Call Centre Agent is responsible for answering all nature of calls, "pre" and "after" sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent's tasks will be actioned on-line using Oracle.

Functions/Key tasks:
Giving general information on products
Processing orders - telephone and mail
Up-Selling orders
Order status
Sample Product Requests
Customer complaints
Shipping issues (tracing orders; returns pick up etc.)
Finance queries (processing payments, invoice / statement queries)
Responding to faxes and letters from Customers
Translation and proofing
Any other duties/projects as directed by Management

Skills/Attributes/Requirements:
Minimum of 1 year of customer support experience - Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
Must demonstrate ability to work well in a team contributing to the team's goals
Need to demonstrate good time management, and good housekeeping
Ability to analyze a problem quickly and resolve it following procedures
Good telephone manner: courteous, clear speech, good call management, assertive
Customer service focused, able to deal with customers in a friendly and polite manner
Aware of overall business objectives - revenue generation, customer satisfaction
Be fluent in one or more of the following languages: French, German, Dutch, Swedish, Danish, Finnish, Norwegian, Spanish, Italian, Portuguese
Good English
Computer literate: excellent keyboard skills, familiar with different on-line database packages
Ability to multitask

The recruiter is interested in your answers to the following question(s). Please place your answers in the email you send when applying for the job.
Question 1:
Are you fluent in one or more of the following languages: French, German, Dutch, Swedish, Danish, Finnish, Norwegian, Spanish, Italian and Portuguese?
Question 2:
Do you have customer support experience?
Question 3:
Are you available to work in Dundalk, Co Louth? And What is your availability?

Job type: Temporary full-time; Normal Hours of Work: 39.5 hrs per work;
Day Shift is from 7.30 am to 4.30 pm (depending on language) Mon to Fri. Night Shift operates from 10.30 pm to 9.00 am depending on Market
Salary: Starting €19,000 - €21,903.96 (depending on language skills) basic per annum plus performance bonus of up to 16% of quarterly earnings, in addition to sales commission where applicable.
Additional benefits: Paid Holidays, Parking, Relocation package, we pay for flight ticket to come to Ireland up to €150 with 2 - 4 night accommodation, Bonus,Commission, Vouchers, Staff discount, Sports & Social Club

Starting in August.
Send CV and application to Holly.Butterly@pens.com