Work Place: Nove Butovice Office, Prague, Czech Republic
Information about the employer/place of employment: fulltime, unlimited contract. We provide business services in 16 languages to 20 multinational clients from out Regional Outsourcing Centre in Prague for which we employ at entry-level.
Information about the position:
Accenture is offering juniors a unique opportunity to work abroad in Prague in the position of Insurance Support Agent who is responsible for providing administrative and informative services to one of our clients.
Responsibilities:
- Manage queries from customers, clients and third parties via all communication channels
- Serve as a single point of contact and ensure healthy working relationship with all parties
- Perform insurance related transactional and administrative activities
- Monitor and manage workload and priorities independently
- Work strictly to agreed upon processes and deadlines
- Actively participate in the identification of opportunities for process improvements
- Support and sustain positive work environment that fosters team performance
- Perform ad-hoc requests and non-operational activities when required
We offer:
- Opportunity to attain valuable international work experience with a prestigious company
- Relocation package
- Local but competitive salary and wide range of employee benefits
- A welcoming international work environment
- 5 weeks of holiday, meal /wellness vouchers, pension/life insurance, bonus schemes
- Professional growth based on performance
- Training program/curriculum
Position demands:
- Experience with customer service, insurances and/or outsourcing (BPO) is a strong plus
- Fluent in Norwegian and good in English written and spoken
- Computer literate
- Customer service oriented and strong interpersonal skills
- Ability to manage conflicting priorities and workload effectively and efficiently
- Attention to detail and high level of accuracy
- Proactive, taking initiative and good team spirit
- Flexibility to take on additional responsibilities and tasks when required
Wages: local but competitive
Housing: information and assistance provided with finding accommodation
Work Regulations: Monday to Friday, 8 hours per day
Family: n/a
How to apply: Forward English CV and short motivation to jobs@accenture.com in reference of the position title and where you found out about this position.
Application date: applications accepted till 31.12.2011
Start date: to be defined, January/February 2012
For more information: contact b.schepers@accenture.comEpost: jobs@accenture.com
Adresse: Bucharova 1314/8
Prague 5, Postal Code: 158 00
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