We are a leading provider of IT and geoscience solutions to the oil and gas industry - a global company located in Stavanger, Oslo, London, Aberdeen, Dubai, Houston and Calgary.
Cegal Service Desk is a professional communications center, providing customers, employees and business partners with single point of contact (SPOC). With several years of experience within service and customer support, the team has a low turnover. We ensure a consistent level of competence on the service we provide by securing knowledge transfer from seniors to trainees.
Read more: www.cegal.com/itprofessionals
About the job
Work tasks include:
- Manage requests and incidents through our Service Management System and by phone
- Troubleshooting, debugging and problem solving for first and second line support
- Access Management (ITIL)
- Focus on automation and self-service
- Tasks related to optimization and improvement
- Documentation
- Participate in internal project work when required
- Work with other teams/departments when required
Personal qualifications:- Service-oriented and committed
- Effective communicator
- Ability to deliver a high level of quality and customer experience
- Ability to manage multiple tasks simultaneously
- Cooperative skills
- Engaged, creative, determined and responsible
- Be a team player and contribute to knowledge transfer and competence development
- An automation and standardization mindset
- Curious and fast learner, particularly with regards to new technologies
- Good written, oral and interpersonal communication skills (Norwegian and English)
Other beneficial qualifications:- Good technical expertise in several disciplines: Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory
- Experience from Service Desk / Help Desk (or other relevant support)
- Certifications from i.e. ITIL, Microsoft, Citrix, Cisco
- Knowledge of and experience with ITIL processes
We can offer:- Full time position
- Competitive salary and benefits
- Exciting and challenging work environment and tasks
Please note that we do only accept inquiries from candidates, not recruitment agencies.
Please send your cover letter and CV to application@cegal.com
(Applications lacking cover letter will not be evaluated)
Søknadsfrist:Snarest
Arbeidsgiver:Cegal AS
Sted:Sandnes
Bransjer:IT
Tiltredelse:Snarest
Hentet fra:FINN
Se annonseMedium: Finn
Adresse: 4313 SANDNES
