Solutions & IT is looking for a new ambitious colleague for leading our team of Requirement Managers with high professional standards, essential in delivering superior digital solutions to our customers.
New Digital Banking organisation with high ambitions
Digital Banking is a newly established unit in Nordea. The unit is accountable for the entire value chain, from developing, designing and delivering digital solutions to our customers to maximising customer business on all digital platforms. The units’ ambition is to deliver the best digital customer experience to Nordea customers and build broad and deep customer relationships with our customers also online.
Solutions & IT
Solutions & IT (S&IT) is a new unit established as part of Digital Banking. The unit is accountable for developing new state-of-the-art digital solutions to our customers, maintaining existing digital solutions and operating underlying IT platforms and applications. We also engage in exploring, experimenting and validating ideas for new innovative digital solutions.
As a Team Manager for Requirement Management team in Solutions & IT you will be responsible for ensuring continuous development of both individual and team skills and competencies in a highly volatile, agile and demanding environment.
You are also responsible for team efficiency and must ensure that teams continuously focus on and are effectively utilised to deliver outstanding digital services to our customers. You do this by following up on progress and performance and by coaching and advising your team based your experience and insight.
Furthermore you are expected to actively participate in deliveries as execution leader or requirement manager yourself.
Your role will be essential in ensuring S&IT’s capability to deliver relevant digital solutions with precision, speed, productivity and quality – all to the benefit of our customers.
You will report to the Head of Resources & Competencies in S&IT.
Ensure availability and utilisation of high performing and professional teams with strong customer and execution focus
You will be responsible for the establishment and continuous development of stable, high performing and highly capable teams and for continuously supervising that the teams at all times are efficiently and optimally utilised for delivering predictable and value-adding results with high quality.
You will set direction for and enable your team to effectively work with:
- End-2-end lifecycle management of requirements
- Pro-active identification, analysis, prioritisation and documentation of business and IT demands and requirements to solutions in the Digital domain; both functional- and non-functional.
- Identification and quantification of the extent solving a demand/requirement contributes to fulfilment of customer needs or to reducing friction in customer journeys
- Driving and facilitating Back-log tracking, grooming and ensuring continued re-prioritisation
- Managing requirements in complex change initiatives with focus on securing robust solutions to ensure stability
- Driving and facilitating workshops with stakeholders who raise demands and requirements for the solution and identify any overlaps or conflicts and settle or escalate conflicts of interests
- Challenging expressed requirements
- Securing requirement specification and clarification where needed
- Secure issue resolution and mitigation for all requirement disputes
- Explaining and communicating requirements to Product Manager, Solution Architect, Developers and Testers.
- Managing IT Change Management process
- Performing scope analysis, conclusion and recommendation in case of change to baseline based on new or earlier unidentified requirements.
- Recommending both test and implementation readiness
At the same time you will plan, execute and follow-up professional competence development to ensure available competences match requirements in the organisation.
You will continuously secure that your direct reports understand and act according to customer needs as well as our strategic aims and ambitions in your part of the S&IT value chain to ensure that deliveries are made to match these.
Highly experienced team & people manager with a proven track record of creating high performance teams in a dynamic, cross-country, multi-cultural and innovative environment
You have several years of documented experience and competences, preferably in an IT project or execution organisation, with:
- Leading, setting direction for and executing requirement management processes
- People and team lifecycle management
- Assessing and setting direction for people development
- Motivating highly skilled employees
- Collaboration across borders and boundaries
You find it natural to navigate and drive results to the satisfaction of all stakeholders, also in a highly diversified stakeholder environment, and are able to balance trade-offs and drive decisions based on facts.
You understand digital business, customer and employee needs and can ensure that they are translated into explicit and relevant solutions.
You are proactive, highly ambitious for yourself and the organisation, set high standards and act as a role model for your peers, bringing your solid background into play.
You are curious, courageous, pragmatic, innovative, customer oriented, flexible, have a strong drive with a sense of urgency and you “dare to fail” to achieve outstanding results.
You are able to communicate with clarity, purpose and transparency in all you do and are fluent in English, as you will work in a multi-cultural and multi linguistic setting.
Candidates with a Master’s degree will have an advantage, as will candidates with a strong background in product development and a proven track record of delivering outstanding results.
For further information please call +358 50 537 4537+358 50 537 4537 Ritva Rautavirta-Puhakka
The ambition in S&IT is to be constantly relevant, innovative and productive in servicing our 11m customers across the Nordics with digital solutions.
The organisations consist of highly professionalised and motivated employees and are characterised by a very high ambition level, trust, respect and competiveness as well as a built-in change readiness.
